Refund policy

Returns
MeltCup is a food product. For hygiene and food-safety reasons we cannot accept returns or exchanges on opened or
unopened cups once they have left our facility.

When we will replace or refund
We will replace your order, or refund it in full, if:
• the product arrives damaged, crushed or leaking;
• the product arrives past its best-before date;
• you received the wrong item or quantity.

How to claim
Message us on WhatsApp at +92 314 9521075 or email cadova.pk@gmail.com within 48 hours of delivery, with your order number and clear photographs of the product and the outer packaging. We will respond within one working day.

Approved replacements are dispatched at our cost. Approved refunds are returned to your original payment method within 7-10 working days; for Cash on Delivery orders, refunds are sent by bank transfer or Easypaisa to an account of your choice.

Cancellations
You may cancel any order free of charge before it is dispatched. Once an order has been handed to the courier it cannot be cancelled.

Refused deliveries
Cash on Delivery orders that are refused at the door, or where the customer is unreachable after three delivery attempts,
may be subject to a return-shipping charge on future orders.